Delivery and Returns
IMPORTANT NOTICE: Due to the impacts of COVID-19, your order may take longer than usual to arrive.
|FREE Standard Shipping on Orders OVER $65||AUD $0|
|Standard Shipping||AUD $8|
|Express Shipping||AUD $12|
|Standard Shipping to New Zealand||AUD $25|
|International Orders (outside Australia)||Contact Us|
Some orders are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions. Deliveries may take extra 5 business days to arrive.
Standard Shipping (under normal circumstances):
- NSW Metropolitan Areas: 2–5 business days
- Other states (metro to metro): 3–6 business days
- *Regional areas may take longer
Express Shipping :
- NSW, ACT : 2-4 business days
- QLD: 3-5 business days
- SA, TAS: 5-7 business days
- VIC: 4-6 business days
- WA: 6-9 business days
- NT: 8-11+ business days
Standard Shipping to New Zealand: 6–12 business days
Delivery times are subject to change. For the most updated times, please visit: https://auspost.com.au/service-updates/domestic-delivery-updates
We are glad to offer an exchange, store credit or refund* on an item purchased from us. Simply contact us within 14 days of purchase with proof or purchase.
Change of Mind
If you have had a change of heart with the item you have purchased, we'll need to receive the item in its unused, unopened form. We will be glad to offer an exchange for something of equivalent value.
Please note that return shipping fees are not covered. Discounted products are not eligible for exchange or refund.
If the product you have received is faulty, please contact us with a detailed description of the issue and accompanying photos.
Incorrect Item/ Damaged on Arrival
If you have received the wrong item or the item had been damaged during transit, kindly contact us with a detailed description of the issue and accompanying photos.
In the rare instance that you have allergic reaction to the item you have purchased, kindly contact us with a detailed description of the reaction , accompanying photos and discontinue use immediately.
Allergy returns must be less than 20% used upon arrival back with us.
HERE'S HOW IT WORKS
1. Get in Touch
To request a return, please fill up the product return form below.
2. Wait for Reply
We will be in touch via email with detail instructions on how to send your item back to us.
3. Pack and Send
Pack your item carefully and follow the instructions in the email to print your shipping label and tape it on the box.
You may drop off your parcel at your local post office.
4. Return Processing
Please wait while we receive your item and we will process your return as soon as possible upon receiving your item.
We will be in touch as soon as your return is completed.
- Please note that all refunds requests must be accompanied by a proof of purchase documents.
- Please choose carefully as we do not offer refunds due to a change of mind, however we are happy to offer an exchange for the item.
- Incorrect items, damaged or faulty items are ineligible for refunds but we will be glad to offer an exchange for the item in question.
- We will not be able to offer a refund if the goods returned are not in re-saleable condition (i.e. unopened, unused, unworn and as sold).
- We will not be able to offer a refund for items that are under special exceptions (e.g. discounted merchandises).
- Please note that shipping fees cannot be refunded and we are not able to provide refunds for shipping delays.
**Allergic reactions as reason for refund requires a doctor certificate as proof of symptom.