Delivery and Returns
Delivery Options |
Shipping Fee |
| FREE domestic Shipping on Orders OVER $120 | AUD $0 |
| Standard Shipping | AUD $8 |
| Standard Shipping to New Zealand | Contact us |
| International Orders (outside Australia) | Contact Us |
Delivery Times
Standard Shipping (under normal circumstances):
- NSW Metropolitan Areas: 2–5 business days
- Other states (metro to metro): 3–6 business days
- *Regional areas may take longer
Standard Shipping to New Zealand: 6–12 business days
Delivery times may be subject to change.
RETURN POLICY
We are glad to offer an exchange, store credit or refund* on an item purchased from us. Simply contact us within 14 days of purchase with proof or purchase.
Change of MindIf you have had a change of heart with the item you have purchased, we'll need to receive the item in its unused, unopened form. We will be glad to offer an exchange for something of equivalent value. Please note that return shipping fees are not covered. Discounted products are not eligible for exchange or refund. |
Faulty ItemIf the product you have received is faulty, please contact us with a detailed description of the issue and accompanying photos. |
Incorrect Item/ Damaged on ArrivalIf you have received the wrong item or the item had been damaged during transit, kindly contact us with a detailed description of the issue and accompanying photos.
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Allergy**In the rare instance that you have allergic reaction to the item you have purchased, kindly contact us with a detailed description of the reaction , accompanying photos and discontinue use immediately. Allergy returns must be less than 20% used upon arrival back with us. |
HERE'S HOW IT WORKS
1. Get in TouchTo request a return, please fill up the product return form below. |
2. Wait for ReplyWe will be in touch via email with detail instructions on how to send your item back to us. |
3. Pack and SendPack your item carefully and follow the instructions in the email to print your shipping label and tape it on the box. You may drop off your parcel at your local post office.
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4. Return ProcessingPlease wait while we receive your item and we will process your return as soon as possible upon receiving your item. We will be in touch as soon as your return is completed. |
*REFUNDS
- Please note that all refunds requests must be accompanied by a proof of purchase documents.
- Please choose carefully as we do not offer refunds due to a change of mind, however we are happy to offer an exchange for the item.
- Incorrect items, damaged or faulty items are ineligible for refunds but we will be glad to offer an exchange for the item in question.
- We will not be able to offer a refund if the goods returned are not in re-saleable condition (i.e. unopened, unused, unworn and as sold).
- We will not be able to offer a refund for items that are under special exceptions (e.g. discounted merchandises).
- Please note that shipping fees cannot be refunded and we are not able to provide refunds for shipping delays.
**Allergic reactions as reason for refund requires a doctor certificate as proof of symptom.